Why do I no longer have access to my Campy Plus features?

If you've recently logged into your Campy account and found that your Campy Plus status has disappeared and that you cannot access the features anymore, there may be a few solutions to the problem 🙏

Steps to ensure your Campy Plus is still active or is reactivated:

1. Make sure that you have used the same login method that you used when you initially created your Campy account. Using different login methods (for e.g. Email + Password, Google Login, Apple Login) can result in multiple Campy accounts being created. One is the original with all of your data and Campy Plus access, and another (or others) simply become registered as free versions. If you find yourself accidentally logged into one of these free accounts, please log out and try to login using your very first, initial login method.
2. Sometimes, a simple refresh helps: uninstall and reinstall the app, and login to Campy again. Navigate to your profile page: if you see a small yellow and black 'plus' symbol on your profile picture, your Campy Plus status is active.
3. Campy Plus can also be manually reactivated at any time using the following steps:
   • Open the Campy home/map screen.
   • Click on the black and yellow ‘Plus’ symbol.
   • If Campy Plus is not activated, then the purchase page will open.
   • Click on 'more about Campy Plus' (sometimes you have to move the image up a bit).
   • The Campy Plus explanation page will now open. Scroll down here and click on 'restore purchases'.

If, after trying out the above, you still cannot access your Campy Plus features, please send as a message to support@campy.app with your details (Campy username and email address used to created your account).